Terms of service

Welcome to SUBIHAS!

Key Points:

  • "We," "us," "our" means SUBIHAS.

  • We run this online store and website (the "Services") to give you a selected shopping experience.

  • Our store is built using Shopify.

What This Document Is:
These Terms of Service ("Terms") are the rules for using our website and services. They explain your responsibilities and our legal limits.

Important:
You must read these Terms. They include critical details about:

  • What we are not responsible for.

  • Limits on our financial liability.

Your Agreement:
By using or visiting our website and services, you are agreeing to:

  1. These Terms of Service, AND

  2. Our Privacy Policy (which you can find here: [LINK]).

If you do not agree with these Terms or our Privacy Policy, you should not use our website or services

SECTION 1 - ACCESS AND YOUR ACCOUNT

Who can use the site:
By agreeing to these Terms, you confirm that:

  • You are old enough to be a legal adult where you live.

  • If you have children who use this site on devices you own or control, you give your permission for them to use it.

Your information is your responsibility:
To use our site (like browsing or buying things), we may ask for details like your:

  • Email address

  • Billing, payment, and shipping information

You promise that:

  • All information you give us is accurate, up-to-date, and complete.


SECTION 2 - OUR PRODUCTS

Important Notes on Product Appearance:
We work hard to show our products accurately online. However:

  • The colors or look of a product on your screen may not match the real item.

  • This can be affected by the type of device you use and its screen settings.

  • We cannot promise that the product you receive will look exactly like it did on your screen or meet your personal expectations.

Product Availability & Changes:

  • We may change product descriptions at any time, without warning.

  • We can stop selling any product at any time.

  • We can limit how many items a person can buy, or choose not to sell in certain areas, at our discretion.

SECTION 3 - PLACING AN ORDER

Your Order is an Offer:
When you place an order, you are offering to buy from us. SUBIHAS has the right to accept or reject any order for any reason.

When is an Order Official?

  • Your order is only official once SUBIHAS confirms its acceptance.

  • We must receive and process your payment successfully for the order to be accepted.

Important: Check Your Order
Please review your order carefully before submitting it. Once we accept an order, we may not be able to cancel it.

If We Can't Accept Your Order:
If we reject, change, or cancel an order, we will try to notify you using the email, billing address, or phone number you provided.

Returns/Exchanges & Use of Products:

  • All purchases are subject to our Refund Policy ([LINK]).

  • You confirm that you are buying products for your own personal or household use, not to resell commercially or export.

SECTION 5 - SHIPPING & DELIVERY

  • We are not responsible for any shipping delays.

  • All delivery dates are estimates only, not guarantees.

  • We are not responsible for delays caused by the shipping company, customs, or events beyond our control (like weather).

  • Once we give the product to the carrier, you own it and bear the risk if it is lost or damaged.

SECTION 6 - OWNERSHIP OF WEBSITE CONTENT

What We Own:
Everything you see on our website and services (like logos, text, images, videos, reviews, and the layout) is the property of SUBIHAS, our partners, or licensors. It is protected by copyright and trademark laws.

How You Can Use It:

  • You may only use our site for your own personal, non-commercial purposes.

  • You cannot copy, share, modify, publicly display, or use any content from our site for any other reason without our written permission.

No Implied Permission:
These Terms do not give you any ownership or license to our intellectual property (or Shopify's, or any third party's). All rights we haven't specifically given you are kept by us.

Trademarks:

  • The SUBIHAS name, logos, and slogans are our trademarks. Do not use them without our permission.

  • The Shopify name and logo are trademarks of Shopify.

  • All other trademarks on the site belong to their respective owners.

SECTION 7 - THIRD-PARTY TOOLS

About the Tools:
Our website may give you access to tools provided by other companies (third parties). We do not control, monitor, or endorse these tools.

No Warranty or Liability:

  • We provide access to these tools "as is" without any guarantees.

  • We are not responsible for anything related to your use of these third-party tools.

Your Responsibility:

  • Using these tools is entirely at your own risk.

  • You should review and agree to the terms set by the company that provides the tool.

Future Features:
We may add new features or tools in the future. These will also be considered part of our Services and will be covered by these Terms.

SECTION 8 - LINKS TO OTHER WEBSITES

Our website may contain links or materials that take you to other companies' websites. These links are provided for your convenience.

We Are Not Responsible:

  • We do not check or guarantee the content, accuracy, or safety of any third-party site.

  • If you choose to leave our site to visit a third-party site, you do so entirely at your own risk.

Use at Your Own Risk:
We are not liable for any harm, damages, or issues related to:

  • Your use of any third-party website.

  • Your purchase or use of any products, services, or content from a third-party website.

Your Responsibility:

  • Before interacting with another site, carefully review its own policies and practices.

  • Any complaints or questions about third-party products or services should be directed to that third-party company, not to us.

SECTION 9 - OUR RELATIONSHIP WITH SHOPIFY

Important Note:
Our online store is built and run using Shopify's platform. This allows us to provide our services to you.

Your Agreement is with SUBIHAS:

  • However, when you buy something from our store, you are making a direct purchase from SUBIHAS, not from Shopify.

  • By using our store, you agree that Shopify is not responsible for any part of your sales transaction with us.

Releasing Shopify from Liability:

  • You agree that Shopify is not liable for any injury, damage, or loss related to products or services you buy from us.

  • You expressly release Shopify and its affiliates from any and all claims or issues related to your purchases and transactions with SUBIHAS.

SECTION 10 - PRIVACY POLICY

Our Policy:
How we collect, use, and protect your personal information is governed by our Privacy Policy ([LINK]).

Shopify's Role:
Because our store runs on Shopify's platform:

  • Shopify also collects information about how you use our site to provide and improve their services.

  • Information you provide to us will be shared with Shopify and may be sent to their partners in other countries.

Your Agreement:
By using our services, you confirm that you have read and understand:

  1. Our Privacy Policy, and

  2. Shopify's Privacy Policy.

For full details on how your information is used by us, Shopify, and our partners, please review our Privacy Policy ([LINK]).

SECTION 11 - YOUR COMMENTS, IDEAS & FEEDBACK

Our Right to Use Your Feedback:
If you send us any feedback, ideas, suggestions, reviews, or similar content ("Feedback"):

  • You give us a permanent, worldwide, free license to use it for any purpose, including commercial use.

  • We can use, copy, modify, publish, and share your Feedback without paying you.

Your Promises to Us:
You confirm that:

  1. You own or have the rights to any Feedback you submit.

  2. You have disclosed if you received any payment or incentive for your Feedback.

  3. Your Feedback follows these Terms.

Our Obligations:
We are not required to:

  1. Keep your Feedback confidential.

  2. Pay you for your Feedback.

  3. Respond to your Feedback.

Content We Can Remove:
We may monitor and remove any Feedback we find to be unlawful, offensive, threatening, or in violation of these Terms.

Your Responsibility:
You agree your Feedback will not:

  • Violate anyone else's rights (like copyright or privacy).

  • Be libelous, abusive, obscene, or contain viruses/malware.

  • Use a fake identity or mislead us about who you are.

You are solely responsible for your Feedback and its accuracy. We are not liable for any Feedback you or others post.

SECTION 12 - MISTAKES ON OUR SITE

Sometimes our website or product information may contain mistakes like typos, incorrect prices, or missing details.

Our Right to Correct Mistakes:
We reserve the right to:

  • Fix any errors, inaccuracies, or omissions.

  • Change or update information at any time without notice.

  • Cancel orders if information was inaccurate, even after you have placed your order.

SECTION 13 - WHAT YOU CANNOT DO

You may only use our site for legal purposes. You are prohibited from:

  • Using the site for any illegal, harmful, or abusive purpose.

  • Harassing, defaming, or harming our employees or other users.

  • Violating anyone’s intellectual property rights.

  • Sending spam, false information, or viruses/malicious code.

  • Impersonating someone else.

  • Interfering with the security or operation of our site or others' sites.

  • Copying, reselling, or exploiting any part of our site.

  • Collecting other users’ personal information without permission.

  • Engaging in any conduct that harms SUBIHAS, Shopify, users, or restricts others' enjoyment of the site.

We reserve the right to suspend or terminate your account without notice if you violate these rules.

SECTION 14 - ENDING YOUR ACCESS

  • We can stop your access to our site or end this agreement at any time, for any reason, without warning.

  • If we do this, you must still pay for any orders placed before the termination date.

Rules That Still Apply:
Even after your access ends, the following sections of these Terms remain in effect:

  • Ownership of Website Content  

  • Your Comments, Ideas & Feedback  

  • Ending Your Access (this section)

  • No Guarantees 

  • Limits on Our Liability 

  • Your Agreement to Cover Our Losses  

  • General Legal Terms 

  • Privacy Policy 

  • Any other sections intended to last.

SECTION 15 - NO GUARANTEES

General Information Only:
The information on our site is provided for general information only. We do not guarantee that it is accurate, complete, or useful. If you rely on this information, you do so entirely at your own risk. We are not responsible for any problems that result from you or others relying on this information.

"As Is" Service:
Except as we may expressly state otherwise:

  • Our website and all products are provided "as is" and "as available".

  • We make no promises or guarantees of any kind, including that:

    • The products are of merchantable quality, fit for a specific purpose, or will last.

    • Your use of the site will be uninterrupted, timely, secure, or error-free.

Legal Note:
Some locations do not allow these types of disclaimers, so the above may not apply to you.

SECTION 16 - LIMITS ON OUR LIABILITY

To the greatest extent allowed by law, SUBIHAS, our partners, directors, employees, and agents, as well as Shopify and its affiliates, will not be held responsible for:

  • Any injury, loss, claim, or any damages of any kind.

  • This includes direct, indirect, special, incidental, or consequential damages such as lost profits, lost data, or replacement costs.

This applies even if we are advised such damages could occur and whether the claim is based on contract, negligence, or any other legal theory.

What This Covers:
This limitation of liability applies to any and all claims related to:

  • Your use of our website or services.

  • Any products you buy through our site.

  • Any errors, omissions, or content on the site.

  • Any loss or damage from using the site or its content.

SECTION 17 - YOUR AGREEMENT TO COVER OUR LOSSES

If your actions cause legal trouble for us, you agree to protect us. You agree to
Pay for and defend SUBIHAS, Shopify, our affiliates, partners, and employees against any losses, damages, or legal claims (including lawyers' fees) that result from:

  1. Your violation of these Terms or related policies.

  2. Your violation of any law or third-party rights.

  3. Your access and use of our website.

Our Process:

  • We will notify you of any such claim.

  • You must cooperate with us in the defense and provide necessary documents.

  • We may take control of the legal defense and settlement at your expense, including choosing the lawyer.

  • We will not settle any claim that requires you to take on non-monetary obligations (like an apology) without your consent, which you agree not to withhold unreasonably.

SECTION 18 - IF A PART OF THESE TERMS IS INVALID

If a court decides that any part of these Terms is illegal, void, or unenforceable:

  • That part will be removed from the Terms.

  • The rest of the Terms will remain fully valid and in effect.

 

SECTION 19 - OUR RIGHTS & THE COMPLETE AGREEMENT

  • If we choose not to enforce a right or rule in these Terms, it does not mean we give up that right for the future.

  • This is our full agreement:
    These Terms, along with any policies we post on our site, represent the entire and only agreement between you and us regarding your use of our services. They replace all previous discussions, agreements, or communications (including older versions of these Terms).

  • Interpreting the Terms:
    If any part of these Terms is unclear, it will not be interpreted against us simply because we wrote it.


SECTION 20 - WHICH LAWS APPLY

These Terms of Service, and any related agreements for our services, will be governed by and interpreted under the laws of the country and state/province where SUBIHAS has its main office. You and SUBIHAS both agree that any legal disputes will be handled by the courts located in that jurisdiction.

SECTION 21 - UPDATING THESE TERMS

  • The latest version of these Terms is always available on this page.

  • We can update or change any part of these Terms at any time by posting the new version on our website.

  • It is your responsibility to check this page for changes periodically.

  • We will notify you of significant changes as required by law, and they will become effective on the date specified.

  • If you continue using our website or services after we post changes, it means you accept and agree to the new Terms.


SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at subihascustomercare@gmail.com. Our contact information is posted below:

 SUBIHAS ONLINE STORE 

Surjani Town, HOUSE NO 40 PHASE 2 SURJANI TOWN KARACHI PAKISTAN, Karachi 75340, Pakistan

subihascustomercare@gmail.com

0324 0283448 03013371781